Refund & Cancellation Policy

1. How this policy works

Translation and interpreting work is bespoke — once a translator has started, we can’t simply “restock” the hours already spent. This policy sets out exactly what you’re entitled to at each stage of an order, instead of a one-size-fits-all rule.

2. Cancelling before work starts

If you cancel before a translator has been assigned and work has begun, you receive a full refund.

3. Cancelling once work is in progress

If you cancel after work has started, we charge pro-rata for the portion completed, with a minimum charge of 25% once a translator has been assigned to the job; the remaining balance is refunded.

4. After delivery — corrections and refunds

Once your translation is delivered, we don’t offer a refund simply for a change of mind. If you find a genuine accuracy, completeness, terminology or formatting error, report it within 14 days of delivery and we’ll correct it free of charge. If a substantiated error can’t reasonably be corrected, we’ll offer a proportionate refund reflecting the affected portion of the work.

5. State, notary and third-party fees

Notary, apostille or other state fees that we’ve already paid on your behalf are non-refundable once disbursed, as we can’t recover them ourselves.

6. Interpreting bookings

Interpreting sessions follow their own cancellation schedule: cancelled more than 48 hours before the session — full refund; cancelled 24–48 hours before the session — 50% charge; cancelled less than 24 hours before the session, or a no-show — full charge.

7. If your source document isn’t usable

If what you send turns out to be illegible or materially different from what was originally described, we’ll re-quote before doing any further work, and you may cancel free of charge at that point.

8. Your right of withdrawal (EU consumers)

Under the EU Consumer Rights Directive (2011/83/EU), consumers ordering online normally have 14 days to withdraw from a purchase. Because our translation and interpreting services are customised, work-on-demand services, this right doesn’t survive performance: at checkout, you confirm that you want us to begin work immediately and that you understand you lose the 14-day withdrawal right once the work is complete (Art. 16(a)/(m)). Before work begins, the cancellation terms in Section 2 above apply instead, giving you a full refund.

9. How to request a cancellation, correction or refund

Email support@translation4life.com with your order or quote reference, or call +372 5348 7319 during office hours (Mon–Fri 08:00–18:00, Sat 09:00–16:00). We aim to confirm cancellations the same working day.